Fashion Forum

Post your woes here.

This one is via Consumerist:

I have a story for you on the high end jean brand HOT Skinny Jeans.

I ordered a pair of jeans from them that cost $184. When I received them I realized they weren't exactly the wash I wanted but tried them on for size to see if I liked them. After wearing them for about an hour inside my apartment and trying them on with different shoes, I decided they weren't for me. But wanted to exchange for a different size and color. Followed the directions online for return and didn't hear anything back for 2 weeks after sending them in.

Received a package that included the jeans and a note that said the jeans had obviously been worn and "how can you not realize that you ordered black jeans," in response to my request to exchange the wash. No signature.

Called the company to see if that is really how they wanted to do business. First person I talked to, Christine recognized that there was a snide tone in the note and said that she didn't have the authority to change anything, so she put me on the phone with the owner, Katherine. Katherine said they couldn't take back the jeans because they had been worn and then asked "what have you been doing on your knees, i don't want to know." No exchange was offered.

Not sure if high end jeans is something you usually write about. But I thought the idea of a company sending rude notes when consumers try to return items, followed by the owner of the company asking "what have you been doing on your knees," to someone that was just trying to exchange a product for a different size and color after trying them on was interesting.

$184 on "high end jeans"
thats not fashion, thats just clothes...

lol

It's USD. So with our economy, that's soon going to be enough to buy Balmain.

one of my worst customer service experience were with gucci in the goldcoast/MLC centre sydney. I had bought a pair of shoes and after 1 wear they started coming apart. I called the MLC centre store (where i bought them) and was told to go to the gold coast and they would happily exchange them. So i drive the hour to the gold coast (im in brisbane) and the lady (who didnt speak much english) had no idea what i was talking about and was adament that i could not get an exchange, that there was nothin wrong with my pair and that there was nothing she could do. She did eventually call sydney and they explained to her the issue, but when she went to give me another pair, they were scuffed. at this point i had been in the store 2 hours. I was then told i would have to leave the shoes there and they would decide whther to get me a new pair (the only size left was in perth) or to repair them- at this stage i wanted out and my money back! 2 weeks later i got a pair of shoes in the mail- no apology or anything. Never Again!